We file certificates with the court in ALL jurisdictions (optional and free service for attorneys). When you let us do the filing, you no longer have to prepare the new Form 423!
If you are having trouble logging into your account, you are either typing your e-mail address or password incorrectly. Go to our Sign In page. From this page, click on "Forgot password?" and enter the e-mail address you used to register an account with us. It will send instructions on how to reset your password to your e-mail. If you enter your e-mail and click "Forgot password?" but receive a red warning "E-mail address does not exist in our system", that means your e-mail is not in our system. That can happen if you accidentally signed up with the wrong e-mail, such as entering a typo in your e-mail address when you registered. If you still have trouble after following the above instructions, give us a call at
You have not yet spent the required time on the course. The big highlighted red box when you log in explains it better, but if you try to complete lessons 1-13 in less than 120 minutes, it will let you review the course again from the beginning. Debtor Education courses are required to take a MINIMUM of 120 minutes to complete, so there is no sense in trying to complete the course early. It is a requirement that we cannot waive.
The solution is to complete Lesson 13 AFTER 120 minutes have passed. That will grant you access to the final course evaluation and SSN verification screens. The course is not complete until your SSN numbers have been verified.
You will receive your case number from your attorney or from the bankruptcy court after your case has been filed. Please contact your attorney for this information prior to registering an account.
Your case number should be in the format
You can send payment to:
(make the Check or Money Order out to "BE Adviser")
Your account will be activated once payment is received and you will receive a follow up e-mail letting you know you can access the course.
We highly recommend that you send your payment Priority Mail with Delivery Confirmation (no signature required) so that you know exactly when our office will receive it.
There are two ways to download a copy of your certificate.
Login your account. Verify that the e-mail address you entered for your attorney was correct. We guarantee that e-mails are always sent out to the attorney on our end, but we cannot guarantee that the attorney has received it, as e-mails can often be marked as spam or accidentally deleted. If the e-mail was correct, you may want to follow up with your attorney and ensure that the e-mail did not end up in their spam folder by mistake. If the e-mail is incorrect, feel free to contact us at email@example.com or call us at
We always recommend verifying your court district with your attorney, prior to registering for an account. We can always fix it at any time (preferably contact us at firstname.lastname@example.org or call us at
E-mail us at email@example.com or call us at
Yes. BE Adviser, LLC is approved in ALL States by the U.S. Trustee’s Office (and approved by the Bankruptcy Administrators in all districts of Alabama and North Carolina) and all U.S. Territories (such as Puerto Rico, Guam, and the Virgin Islands).
Log back into your account, if you see a highlighted box at the top of the screen that says, "You have completed the Course." It means the course has been completed successfully. If you log back into your account and see a highlighted red box that says "YOU HAVE NOT YET FINISHED THE COURSE" it means you still have sections of the course to complete.
The budget requires that when you are entering financial information that you only enter whole numbers. DO NOT enter decimals, periods, commas, spaces, or any other characters other than a number. So if your cable bill is $89.11 for example, you would simply enter 89 into the form. If your mortgage is $1,900.34, you would enter 1900 into the form. If you went ahead and entered characters other than a number in those fields, you need to go back, delete everything in the field, and re-enter only the number. We only need estimates on the budget, you do not need to have exact amounts.
Yes. The U.S. Trustee’s Office requires that each individual who receives a certificate goes through the course in its entirety. You both must be present for entire course.
Our course is designed for joint clients to take the course together. If you already signed up for a single account, go ahead and complete the course. If your spouse needs to take the course separately, please contact us at
No. If you have valid power of attorney, you may speak to your Attorney to see if it is legally permissible in your jurisdiction to take the course on behalf of the other person. Otherwise, the person who is listed on the registration must be present and take the entire course.
Our full fee waiver policy is available by clicking "I qualify as a no-cost client" on the registration page. Make sure you create an account prior to sending in fee waiver documentation to our office. That will ensure that your account is available for our staff to activate, and also that they can contact you by e-mail to inform you whether or not your fee waiver was successful. Your account will not be activated until your fee waiver is approved. You can also pay for the course up front (so your account will be activated immediately), and you will be notified by e-mail if you qualify for the fee waiver and the documentation to submit. After we receive that documentation, you will be informed of the decision by e-mail.
If your password is six characters or longer, and you confirmed the password (typed it twice correctly), than the system will take your password without any problem. However, anytime you submit the page incorrectly (for example you left a field blank or submitted incorrect data in a field), the password will be removed for security purposes. So often clients call us wondering why the system will not take their password, when in fact there is another error on the page. Retype your password and confirm it by typing it again in the form. Then scroll through the entire page and look for any errors marked in red. Fix those errors and then resubmit the page. You have to scroll through the entire page to locate the errors in your registration and correct them, or the page will continue to be returned with the same notice (and your password will be removed for security purposes each time).
You must contact us prior to completing the course so we can remove the feature from your account and process a refund. Once you complete the course, your certificate is faxed, mailed, or filed, and this cannot be undone so we are unable to offer refunds at that point. We do not refund any fees for the audio feature if it does not work on your system, because you are able to test to see if it works before you sign up for it on our registration page.
You will need to e-mail us at firstname.lastname@example.org a copy of your SSN card (with all but the last 4 digits covered), or in the case of an incorrect birthdate, send us an official government document such as (driver’s license, passport, birth certificate, etc.). Once we receive that documentation, we can correct the error in your profile and unlock your account. If you provided an incorrect e-mail address please contact us and let us know so we can get that changed. You can also fax the documentation to us, our fax number is:
All debtor education courses are required by the U.S. Trustee’s Office to last a minimum of 120 minutes (2 hours). Our course is timed, and you must spend a minimum of 120 minutes on the course materials before you are allowed to complete the course.
After you submit each page, the information you submit is saved. So if you fill out the budget halfway but do not submit the page, you will lose what you are working on. If you have to leave and cannot complete the course in one sitting, just make sure that you submit whichever page you are on before you log out, to ensure the information on the page you are currently on is saved.
Yes, our web site is secure and our payments are processed securely and your credit card information is never stored on our servers. If you ever need to add an optional feature to your account, you will need to give us your credit card information again over the phone, as we do not keep your credit card information on file for security.
Our staff are available to answer questions Monday – Friday 10am – 6pm Eastern Standard Time. Feel free to call us at
During normal office hours, staff process certificates almost instantaneously after course completion. Processing your certificate requires our staff generate it on a government certificate generation system, so if that system is unavailable for any reason, generation of your certificate may be delayed. Outages of that system are relatively rare, but they do occur. We also process certificates on a rolling basis 24/7 after hours and on weekends, as we know you have deadlines in your case. We do ask our clients to wait 48 hours before contacting us to inquire on the status of their certificate (so we are not overloaded with status inquiries), but it is rare that you would ever need to wait that long unless there are extenuating circumstances. We have the fastest certificate generation times in the industry.
First, make sure you are entering all of your credit card information properly. If it still does not go through, you may want to contact your bank or financial institution to ensure the card is active and has sufficient funds. Another option is to buy a pre-paid credit card from any convenience store and then use that to take the course. If you still have trouble, feel free to call us at
It is highly recommended that you sign up with a valid e-mail address. If you do not use a valid e-mail, you will not receive e-mails related to our course such as instructions, reminders to complete the course, and fee waiver information (if you qualify). You can get a free e-mail address from Gmail. If you insist on signing up without a valid e-mail, you can sign up with your name, and then add @noemail.com at the end. So if your name is John Smith, you could create an account with the e-mail email@example.com. So long as you remember that e-mail for purposes of logging in and also verification at the end of the course. However, we highly recommend you use a valid e-mail if at all possible.
Go to the Certificate Search page (If you go to our main web site, the "Certificate Search" option is on the black navigation bar). Enter the District, Last Name of your client, and the Last 4 digits of your client’s SSN. If your client has completed the course, it will allow you to download the certificate directly from this page. If you do not receive a result, it means that client has not signed up and is not in our database as of yet. As always, you can always e-mail us at firstname.lastname@example.org or call us at
No. We certify to the court the actual date and time the course is completed, so this is not permissible.
Attorneys (or other individuals) are not permitted to register accounts on behalf of their clients. Permitting attorney registration runs afoul of 28 CFR 58.20(h)(2). It is important that the client does the registration so they can agree to the mandatory disclosures and/or the terms and conditions of the course, as well as to ensure the person going through the entire process is the individual debtor and not an Attorney.
Attorneys (or other individuals) may not take the course for debtors. Each debtor needs to take their own course. One spouse cannot take the course on behalf of both spouses.
First thing to do is to make sure the e-mail is not in your spam folder, and it can also help if you add email@example.com to your e-mail program’s address book or whitelist. Doing so will ensure our e-mails to you are never marked as spam. Clients routinely enter an incorrect e-mail or other contact information for their attorney. Unlike many other providers, if your client does provide an incorrect e-mail for your office and that e-mail bounces back to us, we will notify the client that the e-mail was incorrect and also do our best to manually correct the e-mail so that you receive it as soon as possible. You can also access our Certificate Search feature at any time, 24/7, to retrieve any missing certificate.
First thing to check is to make sure you are logging in as an Attorney. To sign in to your account as an Attorney, make sure you are going to https://lawyers.beadviser.com/. If you are on the Attorney sign in page but still having trouble, you are entering either your e-mail address or password incorrectly. If you forgot your password, you can reset it by clicking on the "Reset password" link and entering the e-mail address associated with your account. That will send the password reset instructions to your e-mail. (Check your spam folder if you do not receive an e-mail after a few minutes to make sure the e-mail was not sorted as spam). If you still have trouble, feel free to e-mail us at firstname.lastname@example.org or call us at
Yes. This is a free service we provide to our attorneys. It is completely optional, so if you prefer to file your own certificates you can continue to do so. Full program details are sent in e-mails containing client certificates. Feel free to contact us at email@example.com or call us at
Visit our refill page and fill in your office information. We will send you a refill of advertising via Priority Mail immediately. If you have an attorney login account, you can click the Refill link from your dashboard, and it will allow you to click a button which will automatically send your request for a refill, using the address attached to your attorney login account (so you do not have to type out your address each time if it has not changed). If your address has changed, you will want to edit your office information within your attorney login account before requesting the refill.
BE Adviser, LLC is approved by the Office of the United States Trustee to issue certificates in compliance with the Bankruptcy Code. Approval does not endorse or assure the quality of an agency's services. Our Bankruptcy Education Program course is approved in ALL U.S. States and Territories.